A Case for Training and Development (Lecture 2: 27th September)
Technological change:
- In today’s hospitality economy, efficient and timely control is determining the industry leaders who have better technology in the system.
- It increases efficiency ,decision making capacity, reduce cost, improve quality and lead to innovation.
- Challenge for the employees is to work smarter through technological advances to meet ever increasing customer demands.
- Trainer need to be technology conscious to organization while expanding the horizons and exploring new paradigms.
- Selection of appropriate technology determines the efficiency of the skills and knowledge competencies transferred during training.
Creative training:
- Introduction of innovative training approaches, by producing synergistic affect (working along with the management team).
- It depends on the mission of the organization, the staff members involve, and the resources available.
- All forms of job training have a common purpose to change the way staff members behave.
- Training is designed to increase an employees efficiency by fostering positive changes I the trainee's knowledge, skills, and aptitude.
Learning Organization:
- It focuses to the organization which provides the environment of lifelong learning and growing opportunities.
- Developing a culture where training is an essential, continuous process for all hierarchical levels, in compatible with goal and strategic steps results towards learning organization.
- Hall marks: source of competitive advantage, change and anticipates the skills and knowledge, growth of collective wisdom, continuously organization improvement, thinks learning as synonymous with working.
- Reinforcement for creating learning organization: partnership and alliance, inspirational leadership, globalization, focus on competitive advantage, diversity, technology, creation of teams and flat organization structure, corporation striving to be " employer of choice".
- Employer wants employee who are capable of " Learning to learn".
- Training act as the tool to bring and sustain this continuous learning process of the organization.
According to above mentioned case, in today's hospitality industry the employee must be well trained and well smarter with the advanced growing technology used in hospitality industry.
ReplyDeleteFor the creative training. there must be the available resources to be used during training and also involvement of staffs.
Technology has made satisfying demand of guests efficient and effective. technology also requires staff to be trained for its proper utilization. creative training assures the growth of staff's knowledge, skills and aptitude and makes management successful. staff want to join organizations which provide life long training and learning. such organizations should follow culture of training, Hall Marks etc. for good learning of all staff at all levels.
ReplyDeleteSynergistic effect of training helps the both management and trainee to meet the qualifications for the use of technology which is the current trend in hospitality industry.
ReplyDeleteaccording to the above case study training is designed to increase an employee efficiency by fostering positive changes.....
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ReplyDeletethe lecture is about the advancement in the technology field as well as the concept that has been emerged in training and development .At present scenario staff are very concerned about the training program the are focused in life long learning term.so the organization also must be focused about these things.
ReplyDeletetechnology change is the way to build your hospitality industries for long term scenarios, must be familiar with every new technology trends for better development. it has created work efficiency , less time consuming,etc..
ReplyDeleteas time changes technology also should be changed, advanced for the development and on going of the organization. at the same time employees should be trained and made familiar with the new technology.
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